Service & Warranty

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@tecshun.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Tec Shun

Attn: Returns

RMA #

342 N water St

Milwaukee, WI 53202

United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Esim

● Sim Card

● Phone Plans

● Internet plans

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● A $10.00 restocking fee will be charged for all returns in excess of $75.00.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(877) 832-7486

info@tecshun.com

Shipping Delivery Policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.tecshun.com/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup is available for All Products. Pickups are available Monday - Saturday 9:00AM - 5:00PM. A confirmation email will be sent to you when your order is ready for pick up.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard USPS Ground shipping on Orders Over $50.00.

Shipping Fees

We also offer shipping at the following rates:

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

One order Is packaged and label is created you will receive an email with tracking information.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days, which are Monday - Friday.

To ensure same-day delivery, order must be placed by 5pm EST.

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.tecshun.com/shipping-and-returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: 1-877-832-7486
Email: info@tecshun.com
Online contact form: http://www.tecshun.com/contact

Method	Fee
UPS Ground	$12.00
FedEx Overnight Standard	$15.00
FedEx Ground	$10.00
USPS Priority Mail	$10.00
USPS Ground	$5.00